Terms of service

1. The service

Summary: ReferLayer is a SaaS for running partner programs. Companies pay; partner organizations and their reps use it for free.

ReferLayer ("we", "us") provides a multi-tenant partner relationship management ("PRM") platform. A "Customer" is the organization that signs up for a paid subscription. A "Partner Organization" is any organization that the Customer invites and that accepts the partnership. "User" is any individual account on the platform.

2. Accounts and authentication

You must provide a valid email address. You're responsible for maintaining the confidentiality of your sessions and any actions taken under your account. We support magic-link sign-in and optional TOTP multi-factor authentication; we strongly recommend enabling MFA on accounts with the OWNER or ADMIN role.

3. Customer data

Summary: your data is yours.

You retain all rights to data your organization submits to the service ("Customer Data"). We process it on your behalf to provide the service and as described in our Privacy policy. We do not sell Customer Data and we do not use it to train machine-learning models.

You're responsible for ensuring you have the right to provide us with data about third parties (prospect contact details, partner-rep email addresses) and for honoring those individuals' requests under GDPR, CCPA, or similar laws. We provide self-service export and deletion endpoints to help with that.

4. Acceptable use

You agree not to:

• upload content that infringes third-party rights;
• send unsolicited SMS or email through the platform — see our SMS opt-in policy;
• attempt to access another organization's data, including by probing our APIs for cross-tenant leaks;
• use the service to deliver malware, phishing content, or illegal goods;
• resell the platform without a written reseller agreement.

We reserve the right to suspend accounts that violate this section. We will notify the affected Customer's owners before suspending unless the violation is causing active harm.

5. SMS and TCPA

The platform uses double opt-in for all SMS notifications. We capture and store the consent record (phone, organization, time, IP, user agent) and honor STOP/START/HELP keywords platform-wide. Customers must not import phone numbers without recorded consent; doing so violates these terms and U.S. TCPA law.

6. Fees and billing

Summary: $99/mo, locked for 12 months, then month-to-month. Cancel any month after month 12.

Subscription term. The Customer’s subscription has a minimum committed term of twelve (12) consecutive months beginning on the date of first charge (the “Initial Term”). Monthly fees during the Initial Term are charged at the rate disclosed at checkout ($99 USD per month at the time of these terms). The $999 implementation fee is waived in consideration of the Customer’s 12-month commitment.

Price-lock guarantee. The monthly rate disclosed at checkout will not increase during the Initial Term. If we change pricing for new customers during that period, the Customer’s rate stays the same.

Auto-renewal. After the Initial Term, the subscription automatically continues on a month-to-month basis at the same monthly rate. Either party may terminate the month-to-month renewal at the end of any monthly billing cycle.

Cancellation. The Customer may cancel month-to-month renewals at any time after month 12 from the in-app billing portal or by emailing [email protected]. Cancellation takes effect at the end of the current paid month; no partial-month refunds are issued. Cancellation requests during the Initial Term do not relieve the Customer of the obligation to pay the remaining months of that Term unless we materially breach these terms and fail to cure within 30 days of written notice.

Past due. If a subscription becomes 60 days unpaid, the workspace is locked to read-only access until payment is restored; no data is deleted.

Pricing is published at referlayer.com/pricing. Subscriptions are billed through Stripe.

6.1 Acceptance at checkout

Summary: the checkbox at signup is the contract. There is no separate paper agreement.

By checking the box at the paid signup step, the Customer accepts these Terms of Service in their entirety, including the 12-month minimum term and month-to-month auto-renewal described in Section 6. We record the acceptance event — timestamp, IP address, and the version of these terms accepted — on the Customer’s subscription record. No countersigned paper contract is required for the standard offer.

6.2 Plan inclusions and definitions

The standard subscription includes one (1) Program, three (3) Company seats, up to twenty (20) active partner sales reps, and up to five (5) participating partner companies. Referrals and deal registrations are unlimited.

“Company seat” means a user account belonging to the Customer’s own organization — an owner, admin, or account manager who logs in to ReferLayer to operate the program.

“Active partner rep” means a user from one of the Customer’s partner organizations who either signed in or submitted a referral within the trailing thirty (30) days. Dormant reps do not count toward the limit and reactivate automatically on their next sign-in or submission.

Fair use. If usage exceeds the included quantities for two consecutive billing periods, we will email the Customer to discuss expanded terms. We do not auto-bill overage charges and we do not lock the workspace for good-faith overuse.

7. Service availability

We target 99.9% monthly availability for the API and web app, excluding scheduled maintenance announced 24 hours in advance. Status is published at status.referlayer.com.

8. Termination

Cancellation mechanics for paid subscriptions are described in Section 6. On termination — whether at the end of the Initial Term, during the month-to-month renewal period, or for cause — the Customer has 30 days to export Customer Data through the in-app export endpoint; after that we delete it on a rolling basis as backups age out. Audit-log records are retained for 7 years per our privacy policy.

9. Warranties and disclaimers

The service is provided "as is". We disclaim implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law. We do not warrant that the service will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these terms is limited to the greater of (a) $100 or (b) the fees the Customer paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages.

11. Changes to these terms

Material changes will be announced by email to organization owners at least 30 days before they take effect. The current version is always at referlayer.com/legal/terms. Continued use of the service after the effective date constitutes acceptance.

12. Contact

Legal: [email protected]. Privacy: [email protected]. Support: [email protected].